Booking & Cancellation Policy

At The Clinic Skin Health & Wellness, we strive to provide our clients with the highest standard of care and service. To ensure fairness, efficiency, and availability for all clients, we have established the following booking and cancellation policies. Please read them carefully before making an appointment.

Booking & Cancellation Policy

1. Booking Policy

1.1 Booking Process

  • Appointments can be scheduled online, via phone, or in person at the clinic.
  • A confirmation email and/or SMS will be sent once the booking is successfully made.
  • For online and in-clinic bookings, clients are required to provide valid credit card details. These details are securely stored and used only in accordance with our cancellation and no-show policies.

1.2 Deposit Requirements

To secure your appointment, the following non-refundable deposits apply:

  • Consultations with our Clinicians:
    • A deposit of $179 is required at the time of booking.
    • This deposit is non-refundable under all circumstances.
  • Appointments with Dr. Racquel Zanetti:
    • A deposit of $350 is required.
    • Deposits are non-refundable within 7 days of the scheduled appointment.
    • If more than 7 days' notice is provided, the deposit may be transferred to a future appointment but will not be refunded.
  • Repeat Cancellations and No-Shows:
    • Clients who have a history of cancellations or no-shows will be required to pay a $500 deposit before their next booking.
    • This deposit is non-refundable and non-transferable.

1.3 Payment Policy

  • All deposits and payments must be made at the time of booking.
  • Payments can be made via credit/debit card (Visa, Mastercard, American Express), EFTPOS, or online payment gateways.
  • The remaining balance for treatments (if applicable) must be settled on the day of the appointment.

2. Cancellation & No-Show Policy

To provide fair access to all clients, we require adequate notice for appointment cancellations and rescheduling.

2.1 Cancellation Notice Requirements

  • Cancellations with More Than 48 Hours' Notice:
    • No cancellation fees apply.
    • Deposits can be transferred to a future appointment.
  • Cancellations Within 48 Hours:
    • A cancellation fee of 50% of the total treatment cost will be charged to the client’s stored credit card.
  • Cancellations Within 24 Hours or No-Shows:
    • A 100% charge of the treatment cost will be applied to the client’s stored credit card.
    • Deposits will be forfeited, and clients must pay in full for future appointments.

2.2 Late Arrivals

  • If a client arrives late, the treatment time may be shortened to avoid delays for subsequent clients, and the full treatment fee will still apply.
  • Clients arriving more than 15 minutes late may be required to reschedule and will be charged as a no-show.

2.3 Rescheduling Policy

  • Clients may reschedule their appointment with more than 48 hours' notice without incurring any fees.
  • Rescheduling within 48 hours will incur a 50% rebooking fee, while rescheduling within 24 hours will be charged 100% of the booked treatment.

3. Client Credit Card Policy

By booking an appointment with The Clinic Skin Health & Wellness, clients acknowledge and authorize the clinic to securely store their credit card details and charge the card under the following circumstances:

  • Cancellations and no-shows as per the policies outlined above.
  • Failure to settle outstanding payments for services received.

Our clinic utilizes PCI-compliant payment processing to ensure the highest security standards.

4. Refunds and Transfers

  • All deposits are non-refundable, with the exception of the clinic being unable to fulfill the appointment due to unforeseen circumstances.
  • Deposits can only be transferred if the client provides the required notice of cancellation (minimum 48 hours).
  • No refunds will be provided for missed appointments, late arrivals, or dissatisfaction with services after completion.

5. Exceptions to the Policy

We understand that emergencies and unforeseen events can occur. In cases of serious illness, injury, or exceptional circumstances, the clinic may consider waiving cancellation or no-show fees on a case-by-case basis at the discretion of management.

Clients must provide appropriate documentation or notify the clinic as soon as possible in such cases.

6. How to Cancel or Reschedule an Appointment

If you need to cancel or reschedule your appointment, you can:

  1. Call us at 02 62300691 during business hours.
  2. Email us at hello@clinicskinhealth.com with your full name, appointment date, and reason for cancellation.
  3. Use the appointment confirmation email to manage your booking online if applicable.

Cancellations made outside of business hours will be considered received the next business day.

9. Policy Acceptance

By booking an appointment with The Clinic Skin Health & Wellness, you acknowledge that you have read, understood, and agreed to our Booking & Cancellation Policy.

10. Contact Us

If you have any questions or concerns regarding this policy, please contact us at:

The Clinic Skin Health & Wellness
Email: hello@clinicskinhealth.com
Phone: 02 62300691
Address: G24, 6 Provan Street, Campbell ACT 2612.

The Clinic Skin Health & Wellness reserves the right to amend this Booking & Cancellation Policy at any time. Any updates will be reflected on this page, and it is the client’s responsibility to stay informed of any changes.