Privacy Policy

Privacy Policy

At The Clinic Skin Health and Wellness ("we," "our," "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website (the "Site").

Personal Information We Collect

When you visit our Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some cookies installed on your device. As you browse, we also gather information about the pages you view, the websites or search terms that referred you, and how you interact with the Site. We refer to this as "Device Information."

We collect Device Information using the following technologies:

• Cookies: Small data files placed on your device that may include an anonymous unique identifier. For more information on cookies and how to disable them, visit www.allaboutcookies.org.
• Log Files: These track actions on the Site and collect data such as your IP address, browser type, internet service provider, referring/exit pages, and timestamps.
• Web Beacons, Tags, and Pixels: Electronic files used to record how you browse the Site.

When you make or attempt to make a purchase, we collect certain information, including your name, billing address, shipping address, payment details (including credit card information), email address, and phone number. We refer to this as "Order Information."

"Personal Information" in this policy refers to both Device and Order Information.

How We Use Your Personal Information

We use Order Information to:

• Process your orders, including payment processing, shipping arrangements, and order confirmations.
• Communicate with you.
• Screen orders for potential risk or fraud.
• Provide product or service updates in line with your preferences.

We use Device Information to:

• Monitor for potential risk and fraud.
• Improve and optimize our Site by analysing customer interactions and marketing campaign performance.

Sharing Your Personal Information

We share your Personal Information with third parties to assist with the purposes outlined above. For example:

• We use Shopify to power our online store. Read their privacy policy here: Shopify Privacy Policy.
• We use Google Analytics to better understand customer interactions with our Site. Learn more about Google’s privacy practices here: Google Privacy Policy. You can opt out of Google Analytics via this link: Google Analytics Opt-out.

We may also share your information to comply with legal requirements, such as responding to subpoenas or other lawful requests.

Behavioural Advertising

We use your Personal Information to provide targeted advertisements and marketing communications we believe may interest you. To learn more about how targeted advertising works, visit Network Advertising Initiative.

You can opt out of targeted advertising through the following links:

• Facebook
• Google
• Bing

Alternatively, you can opt out via the Digital Advertising Alliance at optout.aboutads.info.

Do Not Track

Please note that we do not change our data collection practices when we receive a "Do Not Track" signal from your browser.

Your Rights

If you are a resident of Australia or certain international regions, you may have the right to access, update, or request deletion of your Personal Information. To exercise these rights, please contact us using the information below.

Data Retention

We retain Order Information for our records unless you request its deletion.

Changes to This Policy

We may update this policy periodically to reflect changes to our practices or for legal or regulatory reasons.

Minors

Our Site is not intended for individuals under the age of 18.

Contact Us

For questions about our privacy practices or if you wish to make a complaint, please contact us via email at operations@theclinicskinhealth.com.au