
Frequently asked questions
Who performs the consultation?
Your consultation is performed by Cara, our head dermal clinician. With her expertise and our advanced diagnostic technology, you can feel confident that your skin is being assessed thoroughly and your plan is in expert hands.
Will I receive anything after my appointment?
Yes. After your consultation we email you a comprehensive report detailing your skin analysis findings, your recommended treatment plan and your personalised skincare regimen, so you have it all documented to refer back to at any time.
Do I need a consultation before other treatments?
Yes. At The Clinic, every skin journey begins with a consultation. It allows us to understand your skin properly and design a safe, effective plan, so every treatment that follows is right for you. What should I do to prepare for my
Where is the clinic located?
The Clinic Skin Health & Wellness is based in Canberra. For our address, opening hours and directions, please visit our contact page.
How long does the skin consultation take?
Please allow around 75 to 90 minutes for your appointment. This gives us time to discuss your skin in detail, complete your advanced skin analysis, and carry out your LED treatment and transdermal infusion on the day.
How much does the consultation cost?
The bespoke consultation and skin analysis is $199, which includes your full skin assessment, a tailored treatment plan, a personalised skincare regimen, a comprehensive report emailed to you afterwards, plus an LED light therapy treatment and a transdermal infusion on the day.
How often should I have follow-up consultations?
The frequency of follow-up consultations depends on your individual skin goals and concerns. Most clients benefit from follow-up appointments every 4-6 weeks to monitor progress and adjust their skincare regimen as needed. During your initial consultation, our specialists will create a personalized treatment plan that includes recommended follow-up intervals to help you achieve and maintain optimal skin health.
Are the LED light therapy treatments safe for all skin types?
LED light therapy is generally safe and suitable for most skin types, including sensitive skin. Different light wavelengths target specific skin concerns—red light promotes collagen production and reduces inflammation, while blue light helps with acne-prone skin. During your consultation, our specialists will assess your skin and recommend the most appropriate light therapy wavelengths for your individual needs.
What should I do to prepare for my consultation?
We recommend arriving with clean skin, free of makeup and skincare products. Please avoid any active treatments (like retinoids or vitamin C serums) for 24 hours before your appointment. Wear comfortable clothing that allows easy access to your face and neck. If you have any specific skin concerns or are taking medications that affect your skin, please bring a list to discuss with our specialists.
What Our Clients Say
Our family cannot speak highly enough of this beautiful clinic and the incredible team who work there. From the moment you walk in, the environment feels calm, welcoming and professional. The staff combine genuine warmth with impressive expertise, and put both adults and teenagers completely at ease. We have all been consistently thrilled with the results — natural, confidence-boosting and exactly what we hoped for. We trust them completely with our family’s skin health and truly can’t recommend them highly enough.
I completed a 12-month bridal skin preparation package to get my skin ready for my wedding, and the results were incredible. My plan included HydraFacials, Laser Genesis, and microneedling, along with Biologique Recherche and SkinCeuticals skincare. Over the year my skin completely transformed — my hyperpigmentation and acne scars significantly improved, and my complexion became clear, smooth and glowing. Cara, Tresa and Ruby are extremely knowledgeable and focused on long-term skin health. I highly recommend to any bride looking for real results.
I’ve been coming here for a few months and have had such a wonderful experience. Treasa, Ruby and Cara are an incredibly kind and caring team. Ruby always takes the time to check in on my skin after every treatment and really cares about my progress. Tresa is warm, gentle and very attentive, always making sure I’m comfortable and well looked after. I’ve seen a huge improvement in my skin and I’m so happy with the results. Highly recommend!
I’ve been going here for years and it’s always a 5-star experience. The team are warm, thoughtful and extremely discreet. They truly listen and I’ve never felt rushed or ‘sold to’. They’ve helped me achieve amazing results and my skin has honestly never looked better. Huge thank you to Cara and the team. Absolute legends!
I’ve been coming to The Clinic: Skin Health for about a year and I could not thank the girls enough for what they have done for my skin! I had tried everything to stop some aggressive and painful acne and within a couple of months it was all gone — not even a scar left! My skin is smooth, clear and glowing every day. The relaxing atmosphere and gentle touch make it the best place to unwind, plus the complimentary head massages are to die for.
The entire team at The Clinic are educated and skilled at using their products and methods effectively to assist my mature skin in maintaining a glow, and importantly each therapist is also caring. Thank you team.
Cara and the team have been absolutely amazing in transforming my skin. I have been going for over 2 years now, and they have been so helpful in managing my rosacea — first in diagnosing and treating it, and now in ongoing maintenance. The team is so knowledgeable and helpful, and my skin has never been better.
After being told by another skin clinic that nothing could be done about my acne except going on Accutane, I went to The Clinic Skin Health for a second opinion. It’s safe to say it was the best decision I could’ve made. Cara is so knowledgeable and her holistic approach meant no stone was left unturned in uncovering the root cause of my acne. 6 months in, my skin has transformed entirely and is something I take pride in.
I first stumbled upon The Clinic in 2022, when I had all but given up on my skin. Having struggled for years and tried countless treatments, I was resigned to having acne forever. They not only cleared up my skin, but helped me understand my lifestyle and body better. Cara, Treasa and Ruby are incredibly knowledgeable, warm and welcoming. If you are struggling with your skin, I highly recommend reaching out to The Clinic — you will not regret it!

